Contact
Contact CalcStack
Reach the CalcStack team for support, partnerships, enterprise pricing, or custom tool requests. We typically respond within 24 hours on business days.
Have a question, feedback, or partnership inquiry? Drop us a message and we'll get back to you. We genuinely read every message and aim to respond within 24 hours on business days.
Reach the CalcStack team for support questions, enterprise embedding requirements, custom tool development, partnership inquiries, or feature requests. Response time is within 24 hours on business days; Agency plan customers receive priority responses within 2 hours during US business hours, Monday through Friday.
Last updated: March 2026
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Most of our enterprise conversations start with a question about CRM integration or white-labeling, if that's you, mention it in your message and we'll prioritize your response.
Our support approach
CalcStack is built by a small, focused team that cares deeply about the product and the businesses using it. When you reach out, you are talking to someone who actually builds and maintains the platform , not a scripted support agent. We prioritize clear, honest, and helpful responses over generic templates.
Common reasons to get in touch
- Technical support, embedding issues, calculator configuration, analytics questions, or anything not working as expected.
- Feature requests, want a new calculator type, integration, or builder feature? We plan our roadmap based on real customer feedback.
- Partnership inquiries, agencies, resellers, and integration partners are welcome. We offer co-marketing opportunities and referral arrangements.
- Enterprise and custom plans, if your needs go beyond the Agency plan, we can build a custom package with dedicated support, SLA guarantees, and bespoke tool development.
- Billing and account, subscription changes, invoices, refund requests, or account deletion.
Response times
We aim to reply within 24 hours on business days. Agency plan customers with priority support receive responses within 2 hours during business hours (9am-6pm EST). For urgent embedding issues affecting live websites, mention "urgent" in your subject line and we will prioritize your request.
You can also email us directly at contact@calcstack.net.
We built CalcStack as a small team that responds to every message personally. When you contact us, you are talking to the people who build the product, not a scripted support queue. That direct connection is how we learn what to build next.
Questions
Frequently Asked Questions
What is the fastest way to get help with embedding?
Describe the issue in your message and include the URL of the page where the tool is embedded. Our team can usually diagnose embedding issues from the URL alone and respond with a fix within a few hours.
Do you offer custom tool development?
Yes. On Enterprise plans, we build bespoke calculators, scorecards, and decision engines tailored to your industry and data. Contact us with your requirements and we will scope the project.
Can I request a feature?
Absolutely. Many of our most popular features, including PDF reports, dark mode, and webhook integrations, came from customer requests. Describe what you need and we will add it to our roadmap.
What are your support hours?
We respond within 24 hours on business days. Agency plan customers receive priority support with responses within 2 hours during business hours (9am-6pm EST).
Before reaching out, these pages may help: